Update: Crank Brothers Multi 17 Tool & Customer Service Review
On November 24th I posted about my Crank Bros. Multi 17 Tool. Even though the tool failed trying to remove a pedal, I still appreciate the size, tool selection, and price point. Now those warm and fuzzy feelings have been reinforced by a stellar customer service department.
Yesterday I received any early birthday gift in the form of a fresh, still in the packaging, Crank Bros. Multi 17 Tool in the mail. It took a mere 17 days for the process and only cost me the price of the original tool plus $1.58 for shipping back to the company. My new tool even has a snazzier finish than the one I sent back.
In conclusion, I highly recommend the Multi 17 for many reasons. Besides being your friend in your time of need on your bike, it offers a lifetime warranty that Crank Brothers has proved to me to stand behind. All that in a tool in the $10 ballpark, that’s pretty sweet. Buy one here.
May 2nd, 2008 at 5:00 pm
I have had the Crank Bro’s 17-multi for about 2 years and has served me well. The only thing I would say is that because the mini screw drivers are on a hinge I found it hard to get good leverage on screws, to untighten. Apart from that it’s great as you mentioned. Good website. . . carry on
Regards sean
July 5th, 2008 at 5:50 pm
I dunno… I think 17 days is a long time. In any case, I have the same multi-tool, and like it very much. I just wouldn’t want to be without for 17 days–I hope mine holds up better!