Let’s do an experiment. Let’s see what happens when I send a mangled Multi 17 tool back to Crank Brothers for warranty. Over all, I’m already sold on the Crank Brothers products. Their pedals, tools, and now various other components, are pleasing to the eye and functional to boot As I’ll mention in my letter to Crank Brothers, I broke my Multi 17 trying to remove an over tightened pedal. That sort of task can be tough with the proper tool. Besides the failure in extreme circumstance, my Multi 17 was a trooper. The chain tool is not so easy to use, but adequate in a pinch. The rest is just what you need for any everyday mountain bike ride, and not too much to slip into your jersey pocket for a long road ride.

Crank Brothers claims a lifetime warranty on their tools. I didn’t see any fine print associated with that statement, but who knows? I will be returning the tool without all of the parts and with a healthy amount of rust. The letter I will include with the crippled tool will go something like this.:

Dear Crank Brothers,

I broke my Multi 17 tool while trying to remove an overtightened pedal at the end of a ride. I realize the task could have used a tool better suited, but my Multi 17 was all I had on hand.

I’ve already purchased another multi 17 to replace this one, but maybe you could help me out with a backup.

Love your new line.

Thanks,

KC

I’ll send the tool and letter on Monday 11/26 and keep you posted on how it goes. For more info on Crank Brothers, check out their website at www.crankbrothers.com or visit TPW Marketplace for killer deals on their products.

This entry was posted on Saturday, November 24th, 2007 at 8:39 pm and is filed under Tools, Daily Rant. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.