On November 24th I posted about my Crank Bros. Multi 17 Tool. Even though the tool failed trying to remove a pedal, I still appreciate the size, tool selection, and price point. Now those warm and fuzzy feelings have been reinforced by a stellar customer service department.

Yesterday I received any early birthday gift in the form of a fresh, still in the packaging, Crank Bros. Multi 17 Tool in the mail. It took a mere 17 days for the process and only cost me the price of the original tool plus $1.58 for shipping back to the company. My new tool even has a snazzier finish than the one I sent back.

In conclusion, I highly recommend the Multi 17 for many reasons. Besides being your friend in your time of need on your bike, it offers a lifetime warranty that Crank Brothers has proved to me to stand behind. All that in a tool in the $10 ballpark, that’s pretty sweet. Buy one here.